Intraday Management Skills

To operate a successful call center, organizations need to be mindful of the numbers. The most important numbers – by far – are those of the staff in place to handle incoming customer contacts. And that’s where workforce management (WFM) for call centers comes in. The goal of this WFM was to create the best possible fit between the forecasted required workload and the number of agents scheduled keeping in mind the WFM features such as: Shift Management, Agent Scheduling, Forecasting. Different features incorporated in this project are:

  • Customer engagement platform
  • Google Business message platform
  • Auto Dialer
  • Digital Sales
  • Video KYC
  • Debt collection software
  • AI-Powered agent Interface
  • Omni Channel Contact centre
  • Client : Richard
  • Services : Web Services
  • Project : Startup
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