If your business is looking to add new software systems to its network, the first question to ask is whether to buy an “off-the-shelf” solution or contract with a vendor to build a custom platform. Custom software is a powerful advantage for many businesses, but it’s not the right choice for everybody. The same goes for off-the-shelf software — it’s not right for some companies, but for many, it’s the perfect fit. So, what’s the right move for your business? Consider the process of buying a suit.
When you’re in the market for a new suit, you have two options: buy one in a store or have one custom made. The ones you can buy off the rack are designed for the average human figure and, while they may need a few modifications, they generally fit quite well. They’re convenient, too: you can see the material, the style, the color and texture, and how it looks on you before you purchase.
If you order a custom suit from a tailor, on the other hand, you step into terra incognita. While you discuss the design, materials, and desired look and fit beforehand, you’re relying on the tailor’s expertise to bring your vision to life. And once the suit is made, there won’t be much you can do to change it, even if you don’t like it.
My best suits have been bought off-the-shelf, and the few times I tried having custom ones made, I ended up with expensive suits I didn’t like much and rarely wore. And this experience is a good illustration of why custom software — like custom suits — aren’t for everybody. Let’s look at a few of the risks associated with custom software that might indicate it isn’t the right choice for your business.